Profile
First Name
Brady
Last Name
Helkenn
Professions
IT Managed Services & Solutions
Industry
IT & Technology
Chapter
B2B Coast to Coast
Member Role
B2B Member
Member Bio
Brady is the founder of BH Tech Connection. He started his formal education in IT services and support in 2007 and received his first full-time job within a year of that. He quickly took to the social aspect of IT, and even though he could fix printers and replace hardware like any self-respecting IT professional, he quickly realized his passion lay in finding new ways to improve performance or make workflows more efficient.
He started to moonlight while still at this first job, helping fellow coworkers out with home computers and taking on occasional clients through Craigslist. He called his budding solo proprietorship BH Tech Connection in 2010, but it wasn't until 2015 after a few different jobs and a stint as a freelance contractor touring some of the Bay Area's tech companies that he decided to make his side hustle the main show.
Brady has earned several Microsoft and Apple certifications throughout this career, including:
* Windows OS Configuration
* Apple Mac OS X Troubleshooting
* Microsoft Certified Systems Administrator (MCSA)
* A+ (hardware troubleshooting)
* Network+ (network protocols and troubleshooting)
* Security+ (security algorithms, best practices for computer security)
Over the past several years, he has helped migrate entire companies to new phone systems, email systems, set up brand new offices, and provided services and support to thousands of people. Throughout all of this, his passion for looking to help the person behind the tech has only intensified, and he strongly believes in reducing IT-related stress whenever possible through transparent communication and simple, clear, and inclusive service offerings.
Outside of work, he plays the piano, goes hiking, tries new restaurants, and freely embraces his nerd-dom in universes such as Star Trek, Star Wars, and Harry Potter.
He started to moonlight while still at this first job, helping fellow coworkers out with home computers and taking on occasional clients through Craigslist. He called his budding solo proprietorship BH Tech Connection in 2010, but it wasn't until 2015 after a few different jobs and a stint as a freelance contractor touring some of the Bay Area's tech companies that he decided to make his side hustle the main show.
Brady has earned several Microsoft and Apple certifications throughout this career, including:
* Windows OS Configuration
* Apple Mac OS X Troubleshooting
* Microsoft Certified Systems Administrator (MCSA)
* A+ (hardware troubleshooting)
* Network+ (network protocols and troubleshooting)
* Security+ (security algorithms, best practices for computer security)
Over the past several years, he has helped migrate entire companies to new phone systems, email systems, set up brand new offices, and provided services and support to thousands of people. Throughout all of this, his passion for looking to help the person behind the tech has only intensified, and he strongly believes in reducing IT-related stress whenever possible through transparent communication and simple, clear, and inclusive service offerings.
Outside of work, he plays the piano, goes hiking, tries new restaurants, and freely embraces his nerd-dom in universes such as Star Trek, Star Wars, and Harry Potter.
Contact Details
Company Details
Company Name
BH Tech Connection, LLC
Job Title
Principal
Street:
815 Tennessee St, Unit 212
City:
San Francisco
State:
CA
Zip code:
94107
About Us
A common challenge facing small businesses is a lack of access to proper IT protection and support.
Most IT companies require a minimum number of computers before they will help, leaving many individuals and business owners without support and their tech at risk.
We serve individuals and small businesses with fewer than 10 staff because they are underserved, and because they still need IT protections - and we can still be profitable while serving them.
We disrupt the IT industry because we do something for this underserved demographic that no one else does: provide proactive, preventative managed IT services designed specifically for them, from what packaging options we offer to how frequently we bill.
IT Consultants won't provide managed IT services, and other Managed Service Providers won't help them. Where else can they go? To friends and family, which falls short in both expertise and in proactive protections.
There are millions of individuals and small businesses across the country who match this demographic, and THAT's who we strive to help.
Most IT companies require a minimum number of computers before they will help, leaving many individuals and business owners without support and their tech at risk.
We serve individuals and small businesses with fewer than 10 staff because they are underserved, and because they still need IT protections - and we can still be profitable while serving them.
We disrupt the IT industry because we do something for this underserved demographic that no one else does: provide proactive, preventative managed IT services designed specifically for them, from what packaging options we offer to how frequently we bill.
IT Consultants won't provide managed IT services, and other Managed Service Providers won't help them. Where else can they go? To friends and family, which falls short in both expertise and in proactive protections.
There are millions of individuals and small businesses across the country who match this demographic, and THAT's who we strive to help.
Services Provided
Managed Services that actively monitor and maintain various parts of your IT, such as:
* Antivirus
* Backups
* Maintenance
* Password Management
* 24/7 Phone and Remote Support
* Regularly-recurring CTO Strategy and Budgeting Sessions
* Antivirus
* Backups
* Maintenance
* Password Management
* 24/7 Phone and Remote Support
* Regularly-recurring CTO Strategy and Budgeting Sessions
Ideal Customers
Our Market and Why We Serve Them:
* Small businesses and nonprofits with fewer than 10 employees
* High-net worth individuals and families
* Geographic scope: nationwide
* Our clients are often ignored by other IT MSPs because they are too small and not cost-efficient for them. We serve them because - even though they are turned away and have few options for proactive protection, they still need that protection just as much as larger businesses do.
Our ideal clients are small professional services companies like financial advisors and law firms (typically 3-5 person companies and solopreneurs) Individuals who work out of their home or are retired and needing IT expertise and services.
* Small businesses and nonprofits with fewer than 10 employees
* High-net worth individuals and families
* Geographic scope: nationwide
* Our clients are often ignored by other IT MSPs because they are too small and not cost-efficient for them. We serve them because - even though they are turned away and have few options for proactive protection, they still need that protection just as much as larger businesses do.
Our ideal clients are small professional services companies like financial advisors and law firms (typically 3-5 person companies and solopreneurs) Individuals who work out of their home or are retired and needing IT expertise and services.
Employee Count of Clients
1-19
Revenue Size of Clients
$0-$1M