Profile

Consulting - Organization Development

Consulting

B2B Northeast

B2B Vice President

My journey into business consulting started in an unexpected place - a busy ice cream shop on a scorching summer day.As a teenager working my first job, I watched in frustration as long lines of sweaty, impatient customers grew longer. The chaos in the kitchen matched the frustration outside. It was my first taste of poor operations impacting customer experience, and I knew there had to be a better way.After 25 years of corporate experience in customer service, operations, product, and leadership roles, I've seen firsthand how tangled processes and disengaged employees can cripple a business. But I've also witnessed the magic that happens when operations run smoothly, employees feel valued, and customers are delighted.I believe that businesses can achieve sustainable growth and success by intertwining efficient operations, engaged employees, and exceptional customer experiences.

Intwinely

Founder & CEO

2005 Palmer Ave, #1064

Larchmont

New York

10538

Intwinely partners with small to medium-sized businesses across industries to transform operational challenges into growth opportunities through a data-driven approach. Whether seeking strategic scaling, struggling with day-to-day operational fires, or preparing to exit the market, Intwinely offers comprehensive support. By providing strategic advisory and hands-on implementation, they diagnose the root causes of inefficiencies and develop targeted solutions that enhance customer satisfaction and drive sustainable business performance.

Operational AssessmentOrganizational DesignStrategic PlanningWorkflow & SOPsCustomer Journey MappingService Delivery MappingData Analysis

SMBs10-250 Employees$3-$65M

50-250

$15M-$50M