Profile
First Name
Amalie
Last Name
Shaffer
Professions
Fractional & Outsourcing - COO
Industry
Fractional & Outsourcing
Chapter
B2B Fractional Accelerator
Member Role
B2B Member
Member Bio
Amalie is a former naval officer turned fractional COO who thrives on bringing order to operational chaos. After 8½ years of military leadership, she discovered her passion for helping growing businesses create sustainable systems and processes. She specializes in working with service-based companies where things feel scattered or overwhelming, using her systematic approach to help teams coordinate better and work more efficiently. Amalie values flexibility, continuous learning, and taking inspired action when the path is clear. When she's not consulting, she enjoys reading, outdoor projects, and coaching lacrosse.
Contact Details
Company Details
Company Name
Operationally Sound Consulting
Job Title
Fractional COO
Street:
618 New Jersey Ave NE
City:
Glen Burnie
State:
Maryland
Zip code:
21060
About Us
I help growing companies transform operational chaos into sustainable systems through flexible fractional COO services. Working with 5-25 person businesses, I offer three service levels depending on client needs: strategic consulting for targeted problem-solving, project management for specific implementations, and comprehensive fractional COO services for ongoing operational leadership.
My approach centers on the CALM framework: Clarity in processes and communication flows, Alignment of goals and team coordination, Leverage through effective delegation and resource utilization, and Momentum by removing decision bottlenecks and creating scalable systems.
With experience spanning professional services, agencies, and nonprofits, I understand that operational needs vary significantly based on growth stage and current challenges. Whether a client needs monthly strategic guidance, help implementing a new system, or comprehensive operational oversight, I customize my approach to deliver exactly what moves their business forward.
My clients typically see immediate improvements in team productivity, clearer accountability structures, and reduced founder overwhelm. I believe in relationship-based partnerships and take a strategic, data-driven approach to operational transformation.
My approach centers on the CALM framework: Clarity in processes and communication flows, Alignment of goals and team coordination, Leverage through effective delegation and resource utilization, and Momentum by removing decision bottlenecks and creating scalable systems.
With experience spanning professional services, agencies, and nonprofits, I understand that operational needs vary significantly based on growth stage and current challenges. Whether a client needs monthly strategic guidance, help implementing a new system, or comprehensive operational oversight, I customize my approach to deliver exactly what moves their business forward.
My clients typically see immediate improvements in team productivity, clearer accountability structures, and reduced founder overwhelm. I believe in relationship-based partnerships and take a strategic, data-driven approach to operational transformation.
Services Provided
Consulting Services
Project Management
Fractional COO
Project Management
Fractional COO
Ideal Customers
My ideal clients are growing companies with 5-25 employees who have strong sales processes but struggle with internal operations that can't keep pace with their growth. These businesses, typically generating $500K-$3M annually, are past the startup phase and entering scale-up challenges where the founder feels overwhelmed managing daily operations instead of focusing on strategic growth.
I work primarily with professional services firms, marketing and creative agencies, consulting companies, and mission-driven nonprofits experiencing rapid growth pains. The leadership teams I serve best recognize they need professional operations support and are ready to invest in operational infrastructure.
Common pain points include team members who are unclear on roles, processes, or priorities, leading to situations where everyone works hard but nothing feels organized. These founders often tell me, "We're good at getting clients but struggle with delivery," or "I spend all my time putting out fires instead of growing the business."
They've reached the point where they know they need systems before they can hire more people and are looking for someone who can help them build scalable operational foundations. My ideal clients value relationship-based partnerships and want a strategic advisor who can customize solutions based on their specific growth stage and current challenges.
Whether they need monthly strategic guidance through consulting services, help implementing specific systems through project management, or comprehensive operational leadership through fractional COO services, they're committed to transforming their operational chaos into sustainable systems that support continued growth without losing the culture and agility that made them successful.
I work primarily with professional services firms, marketing and creative agencies, consulting companies, and mission-driven nonprofits experiencing rapid growth pains. The leadership teams I serve best recognize they need professional operations support and are ready to invest in operational infrastructure.
Common pain points include team members who are unclear on roles, processes, or priorities, leading to situations where everyone works hard but nothing feels organized. These founders often tell me, "We're good at getting clients but struggle with delivery," or "I spend all my time putting out fires instead of growing the business."
They've reached the point where they know they need systems before they can hire more people and are looking for someone who can help them build scalable operational foundations. My ideal clients value relationship-based partnerships and want a strategic advisor who can customize solutions based on their specific growth stage and current challenges.
Whether they need monthly strategic guidance through consulting services, help implementing specific systems through project management, or comprehensive operational leadership through fractional COO services, they're committed to transforming their operational chaos into sustainable systems that support continued growth without losing the culture and agility that made them successful.
Employee Count of Clients
1-19
Revenue Size of Clients
$0-$1M